Channels
The endpoint itself: the chat, email, voice or WhatsApp surface a person actually reaches. Chosen against where your customers already are and how long it has to survive in the field.
01
Intent & Routing
Temperature, vibration, GPS, current, image. Selection and calibration decide the quality of everything downstream, because no cloud layer recovers a bad reading.
02
Orchestrator
Runs the loop: chooses the next step, dispatches it, handles the result and decides whether to continue. Deterministic control flow rather than a single open-ended prompt. The gateway is what translates them onto IP.
03
Planner
Breaks the goal into ordered steps and re-plans when one fails. Keeps a step budget so a stuck task ends rather than burning tokens. This is where costidth, extends battery life and keeps the system working when the link drops.
04
Tool Layer
Typed, allow-listed calls into your CRM, ERP, helpdesk and internal APIs, with validation, retries and rollback. Runs on AWS, Azure or Google Cloud.
05
Memory & Vector Store
Short-term scratchpad, durable run state and long-term recall in a vector store, alongside a relational store for the business records that describe it.
06
Guardrails
Spend caps, step limits, PII redaction and refusal handling enforced around the model, so your own systems and developers can build against the agent.
07
Human Review
Pairing, provisioning and control in the user’s hand. Offline-first, because a connected product that needs a connection to set up will fail at the doorstep.
08
Trace & Eval
Run health, failure thresholds and role-based access for the operations team who run the deployment day to day.
09
Model Layer
Prediction, anomaly detection and computer vision applied to the live stream, trained on your own operating history rather than a generic benchmark.
10
Channels
The endpoint itself: the chat, email, voice or WhatsApp surface a person actually reaches. Chosen against where your customers already are and how long it has to survive in the field.
01
Intent & Routing
Temperature, vibration, GPS, current, image. Selection and calibration decide the quality of everything downstream, because no cloud layer recovers a bad reading.
02
Orchestrator
Runs the loop: chooses the next step, dispatches it, handles the result and decides whether to continue. Deterministic control flow rather than a single open-ended prompt. The gateway is what translates them onto IP.
03
Planner
Breaks the goal into ordered steps and re-plans when one fails. Keeps a step budget so a stuck task ends rather than burning tokens. This is where costidth, extends battery life and keeps the system working when the link drops.
04
Tool Layer
Typed, allow-listed calls into your CRM, ERP, helpdesk and internal APIs, with validation, retries and rollback. Runs on AWS, Azure or Google Cloud.
05
Memory & Vector Store
Short-term scratchpad, durable run state and long-term recall in a vector store, alongside a relational store for the business records that describe it.
06
Guardrails
Spend caps, step limits, PII redaction and refusal handling enforced around the model, so your own systems and developers can build against the agent.
07
Human Review
Pairing, provisioning and control in the user’s hand. Offline-first, because a connected product that needs a connection to set up will fail at the doorstep.
08
Trace & Eval
Run health, failure thresholds and role-based access for the operations team who run the deployment day to day.
09
Model Layer
Prediction, anomaly detection and computer vision applied to the live stream, trained on your own operating history rather than a generic benchmark.
10
