Can an AI voice agent make outbound sales calls in Canada?+
Yes, within the CRTC’s Unsolicited Telecommunications Rules. Sales calls must respect the National Do Not Call List, your internal do-not-call list and the permitted calling hours in the recipient’s time zone, and the rules on automatic dialing-announcing devices mean prerecorded or synthetic sales messages need express consent. We build the list checks, calling windows, identification and opt-out into the agent, and your counsel approves the script before anything dials. We are engineers, not lawyers.
Do your voice agents speak Canadian French?+
Yes. We use fr-CA speech recognition and Canadian French voices, tuned on Québécois vocabulary and accents rather than European French. The agent notices whether the caller opened in English or French and continues in that language, which matters for Quebec businesses that must serve consumers in French. Punjabi, Mandarin, Cantonese, Tagalog and Arabic can be added where your callers need them.
Where are call recordings and transcripts stored?+
Wherever your privacy commitments require. For most Canadian clients that means Canadian cloud regions such as AWS in Montreal or Calgary and Azure in Toronto or Quebec City, with speech and model vendors chosen accordingly. If Quebec residents’ personal information will be processed outside Quebec, we help you prepare the privacy impact assessment Law 25 expects, and retention and redaction rules are applied automatically.
Do callers need to be told they are talking to an AI or being recorded?+
We recommend both, and build them in. Canadian privacy law expects callers to be told that a call is recorded and why, and Quebec’s Law 25 adds notice duties when decisions are made solely by automated processing. The agent introduces itself as an AI assistant, gives the recording notice with its purpose, and offers a person whenever the caller asks.
Can the agent connect to our CRM, EMR or booking system?+
Yes, and that is where most of the value comes from. We connect to Salesforce, HubSpot, Dynamics 365 and Zendesk, Canadian clinic tools such as Jane App, Accuro and TELUS Health EMRs, Google and Outlook calendars, Moneris or Stripe for payments, and custom systems over API. The agent reads live data, writes the outcome back and leaves a summary on the record.
How much does an AI voice agent cost in Canada?+
A focused agent for one call type, such as booking or order status, usually costs CA$20,000 to CA$40,000 to build. A multi-intent bilingual agent with CRM writeback, payments and compliance logic typically runs CA$50,000 to CA$100,000. Running costs are charged per minute across telephony, speech and the model, and we model them against your call volume first. Contracts are fixed-price in CAD with GST/HST invoicing.
How long does it take to launch?+
Plan on 6 to 8 weeks for a pilot on one call type, which includes a shadow period on live calls. A bilingual production rollout with several intents and integrations usually takes 12 to 16 weeks, and the first sprint starts within 7 days of signing.
Do you have an office in Canada?+
Appther has a representative office in Montreal, and delivery is run by our engineering team, with meetings and support scheduled in your time zone, from Atlantic to Pacific. Our head office is in Noida, India, with representative offices in the United States and Australia as well.
