Centralized Warranty Lifecycle | Automated Invoicing. Scale your enterprise with automated workflows, real-time tracking, and seamless financial integration.
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Pushpendra Kumar, Weblan Technologies Pvt Ltd — a leading manufacturing enterprise requiring a robust solution to manage complex warranty lifecycles across 42 regions and 150+ product lines.
With a workforce of over 10,000 employees and a dealer network spanning three continents, the scale of operations demanded more than just a tracking tool — it required a complete digital transformation of after-sales service operations.
Disconnected Excel files led to data duplication, versioning errors, and significant delays in claim processing times.
Discrepancies between approved claims and financial records resulted in thousands of dollars in lost revenue and auditor flags.
Management lacked a 'single source of truth' for warranty liabilities, making accurate financial forecasting impossible.
We developed a multi-tenant, cloud-native Warranty Management System (WMS) built on a scalable microservices architecture. The platform serves as the central brain for all warranty-related activities.
Unified view of global operations with drill-down capabilities into specific regions and SKU performance.
Built to handle millions of transactions with 99.99% uptime and enterprise-grade security protocols.
Six essential modules designed for complete warranty governance.
Granular Role-Based Access Control ensuring data security across dealers, managers, and admins.
360-degree view of customer purchase history and warranty eligibility status.
Dynamic SKU mapping with support for complex serial number tracking and batch updates.
Automated warranty activation upon point-of-sale integration or manual verification.
Automated invoice generation for parts and labor based on regional tariff configurations.
System-wide audit logs and compliance reporting for regulatory standards.
End-to-end flow from initial sale to financial reporting.
Sales data synced via API from dealer network
Policy triggered based on product SKU & date
Service center submits claim with evidence
AI-driven validation & fraud detection checks
Final settlement & executive insights
A modern tech stack designed for high availability and security.
Backend
Frontend
Database
Cloud
Quantifiable improvements post-deployment.
Reduction in claim-to-settlement lifecycle duration.
Elimination of manual entry errors and over-billing.
Reduction in administrative overhead and fraud loss.
Full audit trails for international financial standards.
Explore the high-fidelity enterprise interfaces that drive global warranty efficiency.
A central command center for global operations, providing immediate oversight of critical metrics and regional health.
Financial precision at scale. Manage thousands of multi-currency invoices with automated pro-rata calculations and seamless ERP integration.
Turn raw data into actionable manufacturing intelligence. Identify batch failures before they become liabilities.
Implementing warranty value calculations that depreciated linearly over time across different currencies was highly complex.
Solution
We engineered a dynamic pricing engine using a rule-based calculation service that supports region-specific depreciation models and real-time currency conversion.
Migrating 10 years of unstructured claim data from multiple localized CSV and SQL formats.
Solution
Developed a custom ETL (Extract, Transform, Load) pipeline with automated data cleansing and deduplication algorithms to ensure 100% data integrity.
"The Warranty Management System didn't just digitize our paperwork; it completely reimagined how we serve our global customers. We've seen an immediate uplift in service satisfaction and a significant decrease in operational leakage."
Weblan Technologies Pvt Ltd
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